Thames Honda had been using a nearly obsolete phone system and Broadgate’s team was so helpful in researching our needs and suggesting the Hosted solution which networked our Five locations. Frank, Joe and the team were instrumental in installing our new phone system with virtually no disruption to our business in July 2016. They made the process easy from start to finish for us! The clarity and functionality of the equipment is far better than we had anticipated. My favorite features include: internal calling, call logs, ease in transferring calls, voicemail and conferencing capability. The service after the sale was as important to us as the system functionality. We have a staff of nearly 60 employees who depend on the phones to communicate with co-workers and customers. Change is not always easy, but Joe scheduled training at each of our locations and provided our staff with apt training to get everyone up to speed quickly. Clearly, the greatest benefit of our new phone system is the money that we are saving. By choosing to go with the Hosted phone system we were able to eliminate unused phone lines saving us money each month! The new phone system not only provides us with up-to-date technology and increased efficiency, but is also very cost effective. Looking back on the transition I can’t think of any issues that came up that weren’t dealt with quickly and professionally. We have forged a winning partnership with satisfying results and highly recommend Broadgate to other businesses too.
We have been working with Broadgate for over a year. At the start of the relationship we found that they listened closely to our needs and not only suggested numerous solutions to us but also explained all of them clearly. Any issues that we have had has been dealt with promptly and professionally. When we have needed their face to face support they have attended to us promptly. To put it simply, we trust Broadgate completely with this important aspect of our business.
The service is excellent and the sales person was very prompt and the team was able to respond quickly to the changing requirements. No request is out of the question and usually can be accommodated within the budget and in a reasonable time-frame. Very responsive team and easy company to work with. I enjoy our partnership.