Phone Systems for Flexible Business Working

 

Call Performance Management

Broadgate CPM provides an insight into historical and real-time data to determine calling patterns, level of dropped calls, response times and average handling times. Trends can be identified and a proactive approach taken to resolve any potential issues.

  • From just £5 per month
  • No upfront investment
  • Rapid roll out
  • Fully automated
  • No contract term

 

Easy to set up, simple to manage

  • No capital investment required. Broadgate CPM is a fully hosted and managed service.
  • No technical resources required, the set-up and configuration is managed by Broadgate.
  • Daily call data is obtained directly from Openreach and uploaded automatically.
  • Companies can provision users directly without involvement from Broadgate unless required.

Broadgate CPM provides customers with a suite of graphs and reports at their fingertips, including:

  • Time based analysis – when is our busiest time of the day, are we losing calls?
  • Analysis per day of the week – which is our busiest/quietest weekday?
  • Call duration analysis – how long does it take to deal with our customer with their enquiries?
  • Ring time analysis – how long are customers waiting for their calls to be answered?
  • Lost opportunities – how long do our customers wait before hanging up?
  • Ring time statistics – are calls being handled efficiently during lunch or break periods?
  • Capacity planning – do we have enough lines to handle all our calls?
  • Directional analysis – do we make more calls than we receive?

 

Our Clients