Call Performance Management

From just £5 per month, Broadgate can provide a call management tool that addresses key business challenges faced by your business.

 

To find out how Broadgate CPM can benefit your business, call 0203 078 9900

 

Broadgate CPM provides an insight into historical and real-time data to determine calling patterns, level of dropped calls, response times and average handling times. Trends can be identified and a proactive approach taken to resolve any potential issues.

Call Performance Management

 

  • From just £5 per month
  • No upfront investment
  • Rapid roll out
  • Fully automated
  • No contract term

Easy to set up, simple to manage

  • No capital investment required. Broadgate CPM is a fully hosted and managed service.
  • No technical resources required, the set-up and configuration is managed by Broadgate.
  • Daily call data is obtained directly from Openreach and uploaded automatically.
  • Companies can provision users directly without involvement from Broadgate unless required.

Broadgate CPM provides customers with a suite of graphs and reports at their fingertips, including:

  • Time based analysis – when is our busiest time of the day, are we losing calls?
  • Analysis per day of the week – which is our busiest/quietest weekday?
  • Call duration analysis – how long does it take to deal with our customer with their enquiries?
  • Ring time analysis – how long are customers waiting for their calls to be answered?
  • Lost opportunities – how long do our customers wait before hanging up?
  • Ring time statistics – are calls being handled efficiently during lunch or break periods?
  • Capacity planning – do we have enough lines to handle all our calls?
  • Directional analysis – do we make more calls than we receive?

Our Clients