Smarter calls. Connected systems.
An AI receptionist that answers every call, AI reporting on every conversation, and your phones connected to the systems you already use.
Existing customer wants five more users. Account manager to send a quote today.
No caller goes unanswered.
Our AI receptionist answers and routes your calls, day or night. It works as a normal extension on your GoYap system and can be live within a day or two of ordering.
- Answers every call, even when your team is busy or the office is closed
- Puts callers through to the right person or team
- Sits on your phone system like any other extension
Ideal for
Busy reception desks, out-of-hours calls, hotels, estate agents and any business that can't afford to miss a call.
Know what was said on every call.
Every recorded call is transcribed, summarised and scored for sentiment, ready for coaching, compliance and complaint handling.
- A written transcript and summary of each call
- Sentiment scoring to spot unhappy customers early
- Works on office phones and GoYap mobiles with FMC
Ideal for
Sales teams, call centres, regulated firms and anyone who needs a clear record of what was agreed.
Call Coaching
Manager All teamsManage usersBy person
Click a person to see just their calls.
Sarah Mitchell
Tuesday · first call 09:12, last call 16:48| This day | Own 7-day avg | Team avg | |
|---|---|---|---|
| Dials | 72 | 61.4 | 58.2 |
| Answered | 49 | 42.0 | 40.7 |
| Talk time (minutes) | 96 | 81.3 | 74.9 |
| Real conversations | 14 | 11.2 | 9.8 |
| Decision-makers reached | 8 | 6.1 | 5.4 |
| Renewal dates captured | 5 | 3.4 | 2.9 |
| Next steps agreed | 7 | 5.0 | 4.6 |
| Appointments booked | 1 | 1.6 | 1.2 |
| Average AI score | 4.2 | 3.9 | 3.6 |
Gave a clear reason for calling and linked it to saving money at renewal, a strong opener with gatekeepers. · 6 calls
Confirmed the decision-maker's name and direct number before ending the call. · 4 calls
You said: “I’ll give you a call back sometime next week.”
Try: “Shall we say Thursday at ten? I’ll send you a calendar invite now.”
You said: “So are you happy with your current provider?”
Try: “When does your current agreement come up for renewal?”
The GoYap Call Coaching screens. Every call goal, score and coaching tip is produced automatically from your recorded calls. Names and figures shown are examples.
Your phones, connected to the systems you already use.
Using Mondago Go Integrator, GoYap connects to around 200 CRM systems, straight from your web browser. Calls pop up the customer record and are logged automatically.
- See who's calling before you answer
- Click to call from any customer record
- Calls, recordings and AI summaries logged against the customer
APIs for anything bespoke.
GoYap has a full set of APIs, and we write our own when you need something bespoke, so your phones can work with almost any platform.
AI and integration services are add-ons, charged separately. Some integrations need the GoYap desktop app installed rather than the web browser version.
Popular with
See it first. Then try it free.
We'll show you the AI receptionist, AI reporting and CRM integration working with your own setup in a short demo, then set you up with a free trial.