Questions? Quick answers.
The things customers ask us most. Can't find what you need? Call 020 3078 9900 or chat with us.
Switching to Broadgate
Can I keep my existing numbers?
Yes. Number porting is free for eligible numbers. Keep your current service active until we confirm the move.
How long does switching take?
Porting usually takes 7 to 10 working days. We build and test everything first and can give you temporary numbers so you can start using the system straight away, so there's only a brief pause on the day your numbers move.
Can I try it before I commit?
Yes. We'll show you how it works in a short demo, then set you up with a free trial, usually within minutes. Desk phone trials carry a £100 deposit, refunded when the phone comes back, or you can use your own approved handset. Book a demo.
Do I need to change my mobile network?
No. You can stay on EE, O2, Vodafone, Three or Gamma, or move to GoYap on BT/EE. Business mobiles.
What are your contract terms?
They depend on the service. Typically 60 months for hosted phone systems, 18 to 24 months for mobiles, and 12 to 36 months for internet. Your quote confirms the term before you commit.
Phone systems and Teams
Can I keep my existing phone system?
Yes. On-site systems such as Avaya IP Office, Mitel and Samsung can connect to us with SIP trunks, or you can blend them with GoYap. Business phone systems.
Can I use my business number on my mobile or computer?
Yes, with the GoYap Mobile app, the desktop app, or any web browser. Download the apps.
Does GoYap work with Microsoft Teams?
Yes. There are four ways to call in Teams, and we offer all four. Teams calling options.
Are handsets included?
They can be included in your monthly cost, and they're swapped free if they fail. Or you can keep your existing handsets if they're on our approved list.
Does it connect to my CRM?
Yes. Using Mondago Go Integrator, GoYap connects to around 200 CRM systems. CRM integration.
Mobiles and connectivity
What internet connection do I need for calls?
A stable business connection with enough capacity for your calls and other traffic. We'll check your sites and recommend the right setup. Business connectivity.
What if my internet goes down?
We can add a backup line from a different carrier that takes over automatically. Backup and resilience.
Billing and support
How do I report a fault?
Log a support ticket or call 020 7566 4931. First-line support is Monday to Friday, 09:00 to 17:30, and second-line support runs 24 hours a day through our ticket system.
Can I get support outside office hours?
Yes. We offer extended (weekends and bank holidays) and 24/7/365 support plans. Support plans.
How do I view my bill?
Log in to My Bill from the Customer login page.
Who is my account manager?
Every customer has a named account manager. If you're not sure who yours is, call us on 020 3078 9900.
How do I make a complaint?
See our Complaints code, or call 020 3078 9900.
Still have a question?
Talk to one of our team and we'll give you a straight answer.