Terms and Conditions

Communications

GoYap phone systemCloud phones for every user

Microsoft 365 & TeamsPay less, and call in Teams

Business mobilesAny network, one bill

GoYap FMCMobiles as office extensions

Contact centreQueues, wallboards and reporting
Connectivity

Broadband and full fibreSOGEA, SoTAP and FTTP

Leased linesGuaranteed speeds both ways

4G, 5G and StarlinkFor backup or remote sites

Radio linksLink buildings without cables

Backup and resilienceStay online if a line fails
Smart Buildings

Wi-Fi for buildingsOffices, hotels and shared spaces

Networks and firewallsCloud managed, end to end

CCTVViewable from your phone

Door entry and access controlFobs, fingerprint or face
IT & Security New

IT supportA helpdesk for your team

Cyber securityProtection, backups and Cyber Essentials

Managed servicesYour IT for one monthly fee
AI & Integration

AI receptionist NewAnswers and routes your calls

AI call reporting NewTranscripts, sentiment and coaching

CRM integrationConnects to around 200 CRMs

APIsLink GoYap to your own systems
Professional Services

Consultancy and design

Site surveys

Project management

Installation and structured cabling

Training

Support plans
Not sure where to start?Tell us how your business works and we'll recommend the right setup.
Book a free review
Hospitality and property

Hotels and hospitalityGuest Wi-Fi, room phones, 24/7 cover

Serviced officesWi-Fi and lines for every tenant

Residential and communal spacesDoor entry, CCTV and shared Wi-Fi
Professional

LegalCall recording and secure systems

RecruitmentMobile-first, every call tracked

Professional firmsAccountants, architects and advisers

Estate agentsNever miss a viewing call
Busy front lines

Garages and dealershipsExtended support, every site linked

Call centresQueues, wallboards and AI reporting

Healthcare and GP surgeriesReliable lines for patients
By size

Small businessEverything you need, nothing you don't

Growing businessAdd users and sites as you go

Multi-site and enterpriseHundreds of sites, one partner
About usWho we are and how we work

Why BroadgateOne partner, one bill, one team
Brands we work withChosen for reliability and value

Join usCareers at Broadgate
Log a support ticketReport a fault or ask a question

Service statusCheck for known issues
DownloadsApps and user guides

BrochuresAll our product brochures
My BillView and pay your bills

FAQsQuick answers
Contact us

Terms and conditions

Our terms are specific to the service being supplied. If you're not sure which apply to your contract, call our Customer Relations Team on 020 3078 9900.

Documents

Hosted terms and conditionsPDF, April 2020 Hosted terms and conditionsPDF, October 2019 Hosted terms and conditionsPDF, June 2018 Fair usage policyPDF Maintenance service levelsPDF Router assurancePDF Software assurancePDF Toll fraud protection termsPDF Customer transfer preference policyPDF Admin fee schedulePDF

Chat with us

Communications

Connectivity

Smart Buildings

IT & Security New

AI & Integration

Professional Services

Hospitality and property

Professional

Busy front lines

By size

Terms and conditions

Documents