Codes of practice
Our commitment to you, and how we work with our customers.
Our commitment to you
Even though we don't always provide all the elements of the services we provide ourselves, we will work alongside our suppliers to make sure that any issue with their services are dealt with promptly.
We are committed to providing you with the highest quality of customer service. When are services are purchased from wholesale provider(s) we will carefully select our providers to ensure you get the very best service and one that will satisfy your requirements. We work to all relevant laws and regulations.
How to contact us
Please contact our Customer Relations Team or your Account Manager. They are available Monday to Friday between the hours of 09:00 and 17:30; closed Saturday and Sunday by:
Telephone: 020 3078 9900
Email: sales@broadgatevoice.co.uk
Post: Broadgate Voice and Data Limited, 90 Paul Street, London EC2A 4NE
Our products and services
We provide the following products and services:
- Fixed Lines & Line Voice Calls
- Hosted Telephone Systems and On Premise
- Training & System Maintenance
- Managed Services
- IT Support & Services
- Data Connectivity
- Mobile Lines & Voice Calls
- Non-Geographic Numbers
- Web Design & Marketing
- Utilities Procurement
To place an order or get more information on any of our products and services, please contact our Sales Team on 020 3078 9900.
Terms and conditions
When you first subscribed to our services on our website www.broadgatevoice.co.uk regarding your contract, we will be set out the details of specific conditions in the documentation provided.
It's important to understand that these T&C's are specific to the service being supplied, e.g. calls and lines services may be different from data services. If you are unsure about which T&C's are applicable to your contract, simply call our Customer Relations Team on 020 3078 9900. See our terms and conditions.
Cancellation
To cancel our service simply email or write to us us at the address below letting us know what you want to cancel and when you want it to be done by. Costs maybe incurred for terminating your contract early however, will be explain this to you. These charges are set down in your T&C's documentation.
Price and tariffs
As there are so many different rates depend upon various separately negotiated criteria and usage volumes, and because changes to tariffs are constantly updated, we can't always publish a standard set of rates to apply to all customers.
Email our Customer Relations Team at sales@broadgatevoice.co.uk to obtain your own particular tariff.
Faults and repairs
Please call our Support Team on 020 7566 4931 if you have a fault with any of our services, or log a fault online.
Compensation and refunds
The service we provide to you relies on the continued operation of major networks, and in particular Openreach. During any loss of service, compensation will be claimed on your behalf at the appropriate scales to your particular network.
Billing
Bills are sent out on a monthly basis, however we may send you a bill at any time. Terms of payment will be detailed in our terms and conditions. We will collect payment either by BACS, direct debit or cheque. To change your payment method, contact our Accounts Department on 020 3078 9900.
To arrange a different payment method for your bill, and especially if you have difficulty paying it, simply contact our Accounts Department on 020 3078 9900 and we will do all we can to help our customers to avoid disconnection and manage their bills.
Data protection
We are registered with the Data Protection Agency to hold information necessary to supply services to our customers. See our privacy policy.
Marketing
We work to the principles within the British Code of Advertising, Direct Marketing and Sales Promotion, which may be found on the website, www.broadgatevoice.co.uk. and compliant with OFCOM's General Condition 23.