Every call counted. Every agent coached.
We give call centres and telesales teams the queues, wallboards and AI reporting they need to answer faster, see what is happening live and coach every agent, in the office or at home.
See it live. Improve it every day.
Queues that keep calls moving
Call queues and hunt groups share calls fairly across your agents, with agents in the office or at home on desk phones, the desktop app or Microsoft Teams.
Live wallboards and reports
See calls waiting, missed calls, call numbers and talk time for every agent as it happens, so team leaders can act straight away.
AI call reporting
Automatic call recording, with every recorded call transcribed, summarised and scored for sentiment, ready for coaching, compliance and complaint handling.
Works with your CRM
The customer record pops up before you answer, and calls, recordings and AI summaries are logged against it, with click to dial straight from your browser. Using Mondago Go Integrator, we work with around 200 popular CRMs, and can build the link for you if yours isn't one of them.
One partner for the whole team.
Everything is cloud managed, so we can add a new agent, change call routing or fix most problems remotely, often before anyone notices. One bill, one support team and a named account manager.
Everything your call centre runs on, from one team.
Free review
We'll look at your call centre and what you have today, and recommend the right setup.
See it first. Then try it free.
We'll show you how it all works for your call centre in a short demo, then set you up with a free trial.